Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Manager Operations -Process Governance and MI
In this role, you will:
Execute and monitor the end-to-end operational control framework across GLS Operations products and processes.
Conduct periodic control reviews, process health checks, and risk assessments to identify control gaps, process breaks, and improvement opportunities.
Monitor KRIs, control metrics, operational losses,



and incidents; escalate material risks/issues with explicit mitigation options.
Investigate incidents, lead root cause analysis, and drive timely corrective and preventive actions with measurable remediation milestones.
Track and coordinate closure of audit findings, regulatory actions, self-identified issues, and remediation plans; support RCSA, control testing, and evidence requirements.
Own and run governance forums and cadences (governance working groups and weekly/monthly MI reviews): agenda, papers, minutes, decisions, action tracking, and consistent artefacts (ToR, RACI, logs).
Own process governance standards and documentation: maintain SOPs, process maps, control narratives, clear ownership, and RACI; drive standardisation across teams/sites.
Define and deliver MI strategy and “single version of the truth”: KPI/KRI library, metric definitions, data lineage, reporting standards, and ex

📌 Manager Operations (Hyderabad)
🏢 HSBC
📍 Hyderabad