International Voice Process – Bangalore (WFO)
We’re hiring International Voice Process Associates in Bangalore – Adugodi (near Koramangala).
This is a full-time, work-from-office role with rotational shifts and growth opportunities in customer experience and inbound sales.

Job Role
You’ll be the first point of contact for international customers, handling inbound voice interactions.
Your responsibilities include:
Answering inbound international customer calls
Resolving customer queries, complaints, and escalations professionally
Ensuring quick and effective resolutions within SLA timelines
Identifying opportunities for upselling and cross-selling relevant products/services
Handling dissatisfied customers with empathy and confidence
Accurately documenting customer interactions in CRM systems
Working closely with internal teams to close issues efficiently
Meeting quality, customer satisfaction, and sales conversion targets

Job Details at a Glance
Location: Bangalore – Adugodi (Near Koramangala)
Mode: Work From Office
Industry: BPO / International Customer Support / Voice Process
Shift:



Rotational
Payroll: 2Coms Consulting Pvt. Ltd.

Compensation & Benefits
Salary: Up to ₹48,000 CTC (based on experience & interview performance)
Provident Fund (PF)
Both-way cab facility
Performance-driven environment with explicit growth paths

Ideal Candidate Traits
Customer-focused and solution-oriented
Target-driven with strong ownership mindset
Confident communicator and active listener
Strong multitasking and time management skills
Team player who adapts quickly to change

Requirements
Eligibility Criteria
Please confirm if you meet the following:
✔ 0.7months to 7yrs experience in International Voice Process (Customer Support or Sales)
✔ Exposure to inbound sales / upselling / cross-selling preferred (Not mandatory)
✔ Comfortable speaking to international customers
✔ Excellent English communication skills (verbal)
✔ Ability to handle escalations and objections calmly
✔ Willing to wo

📌 International Voice Process for MNC- Bangalore (Bengaluru)
🏢 2COMs
📍 Bengaluru