About the client:
A leading global qualified services organization delivering business process, operations, and digital transformation solutions to Fortune 500 enterprises across banking, insurance, healthcare, life sciences, retail, and technology sectors. With a strong global presence, the organization combines domain expertise, automation, analytics, AI, and process excellence to drive operational efficiency, innovation, and exceptional customer experiences while offering employees exposure to international clients and large-scale transformation programs.
Job Description – HR Administration

Job Title: Subject Matter Expert – HR Administration
Experience: 4-7 years
Location: Chennai and Vizag
Employment Type: Full-Time

Role Summary
Lead end-to-end HR Administration service delivery across multiple geographies and process towers, ensuring operational excellence, client satisfaction, financial performance, and transformation outcomes.
Key Responsibilities
Accountable for end-to-end HR Admin service delivery across multiple geographies/markets.




Own P&L; accountability for the HR Admin tower, including headcount, attrition, and cost per transaction.
Drive transformation initiatives through automation, AI deployment, and process re-engineering.
Manage client stakeholder relationships at HR Director and VP levels.
Lead quarterly business reviews (QBRs) and governance forums.
Partner with Client Global Process Owners on process design and SLA frameworks.
Develop and execute talent strategy for the HR Admin tower.
Qualifications
Bachelor's degree (Graduate) in any discipline.
MBA or Post-Graduate qualification preferred.
Deep functional and configuration knowledge of Workday HCM.
Program-level experience with ServiceNow HRSD.

Requirements

Required Skills & Expertise
Senior operations management across multi-site, multi-country environments.
Deep functional knowledge of Workday HCM with the ability to advise on configuration, integration, and roadmap planning.
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