About The Role

We’re looking for a Delivery Manager who thrives at the intersection of execution, client

partnership, and growth. This is a delivery-first leadership role where you’ll own outcomes

across multiple client engagements while shaping long-term relationships and expanding

accounts.

You won’t just ensure projects are delivered—you’ll own client success, drive team

performance, and influence revenue growth.

What You’ll Own

End-to-End Delivery Excellence

 Own 4–5 concurrent client engagements, ensuring on-time, high-quality delivery

 Drive execution across the full software development lifecycle (SDLC)

 Proactively identify risks, resolve blockers, and ensure predictable delivery

Client Leadership & Stakeholder Management

 Act as the primary point of contact for US/UK stakeholders

 Build trusted advisor relationships with client leadership

 Own communication, expectations, and escalation management

 Define and managed SLAs/KPIs to ensure predictable delivery and client satisfaction

Team Leadership & Scale





 Lead and manage a team of 30–40 engineers and delivery professionals

 Drive utilization, performance, and career development

 Partner with hiring teams to build and scale high-performing squads

Account Growth & Commercial Ownership

 Identify and drive upsell and cross-sell opportunities within existing accounts

 Contribute to revenue growth and account expansion strategy

 Ensure accurate invoicing and alignment with contractual milestones

Technical Oversight

 Provide architectural level guidance (non-coding, review-driven role)

 Ensure technical quality, scalability, and alignment with client needs

 Partner closely with engineering leads on key technical decisions

What Success Looks Like (First 6–12 Months)

 Projects consistently delivered on time with high client satisfaction

 Solid client trust, leading to repeat business or expanded scope

 High team utilization and engagement with low delivery friction

📌 Delivery Manager (Pune)
🏢 HeapTrace Technology
📍 Pune