Senior Associate - Program Management, Student Success (Mumbai)

Senior Associate - Program Management, Student Success (Mumbai)

13 Aug
|
Important Group
|
Mumbai

13 Aug

Important Group

Mumbai



Department: Program Management / Student Success





Work Timings: As per business requirements


Working Days: Monday – Saturday


Work Mode: Work from Office


Location: Mumbai






About IIDE


IIDE is India’s leading digital business school, offering industry -relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today’s digital -first world.



Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands -on training, real -world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.



About the Role


As the Senior Associate – Program Management, Student Success (PG Programs), you will play a pivotal role in overseeing the successful delivery of IIDE’s flagship 11 -month offline Postgraduate Program in Digital Marketing. This role involves managing end -to -end program operations, ensuring exceptional student experiences, driving student engagement and satisfaction, and maintaining operational excellence. You will lead a dynamic team, collaborate with cross -functional stakeholders, and contribute towards high retention, placement success, and overall program effectiveness.



What You’ll Do


● Program Oversight:




○ Supervise the seamless delivery of the 11 -month PG Program, ensuring all milestones from onboarding to graduation are achieved with excellence.


○ Own the end -to -end student lifecycle, focusing on student engagement, retention, and satisfaction.


○ Monitor and improve CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), driving initiatives to maintain high benchmarks.




● Escalation & Issue Management:




○ Manage and resolve student and trainer escalations effectively, ensuring timely issue resolution.


○ Delegate and monitor daily team tasks, ensuring alignment with organizational goals and program standards.




● Team Leadership:




○ Mentor and work alongside a team of 3–5 professionals, fostering collaboration, accountability, and operational excellence.


○ Collaborate with academic teams to schedule trainers and efficiently manage faculty resources while adhering to budget requirements.








● Academic Event Management:




○ Plan and oversee key program events, including orientation, project presentations, internships, co -curricular activities, and convocation.


○ Maintain an optimal balance between internal and external faculty while ensuring quality delivery and cost efficiency.




● Process & Operational Efficiency:




○ Define, streamline, and optimize workflows for effective program delivery and student outcomes.


○ Utilize tools and systems, including ticketing software, to manage student queries and operational processes efficiently.




● Data -Driven Insights:




○ Monitor key metrics such as attendance, assignment submissions, internship progress, placement data, and retention trends.


○ Generate actionable insights and implement strategies to improve student success and overall program effectiveness.




● Industry Engagement:




○ Reach out to industry professionals through platforms such as LinkedIn to arrange guest sessions and enrich the student learning experience.


○ Provide continuous support to trainers by addressing course delivery -related queries.




● Career Development Assistance:




○ Support students in resume building, interview preparation, and job search strategies.


○ Guide students toward achieving career aspirations by identifying their strengths and interests.




● Stakeholder Collaboration:




○ Work closely with admissions, placements, academic leadership, and other cross -functional teams to optimize program outcomes.


○ Partner with placement teams to drive high placement rates and positive student career outcomes.




● Additional Duties:




○ Take on additional responsibilities within the broad scope of program management as directed by senior management.


○ Ensure smooth coordination across stakeholders to maintain high standards of student success and operational excellence.






○ Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.




Who You Are


● Must -Have:




○ 4–6 years of professional experience in a student -facing role, preferably in education or EdTech.


○ Proven experience in leading and managing teams of 3–5 members, with demonstrated success in achieving collective goals.


○ Strong analytical and problem -solving skills with a proven ability to drive innovative solutions.


○ Exceptional communication and stakeholder management abilities.


○ Ability to thrive in high -pressure environments while maintaining a positive and energetic attitude.




● Should Have:




○ Proficiency in using ticketing software and operational tools for effective query and process management.


○ Experience in process optimization and implementing strategies to improve operational efficiency.




● Nice to Have:




○ Certifications or training in education management, leadership, or process improvement.


○ Additional skills or experience that enhance program delivery and student success outcomes.




Why Join IIDE?


- Work with one of India’s fastest -growing digital education brands.


- Play a key leadership role in shaping exceptional student experiences for flagship PG programs.


- Gain exposure to end -to -end program management, student success, and stakeholder collaboration.


- Collaborative and high -growth work environment with opportunities for learning and career advancement.



Who You’ll Thrive As


You’re someone who:


- Is passionate about student success and delivering exceptional learning experiences.


- Thrives in fast -paced, high -growth environments and enjoys solving complex operational challenges.


- Can effectively lead teams while maintaining a cooperative and accountable culture.


- Uses data and insights to drive decision -making and continuous improvement.


- Enjoys working cross -functionally to create meaningful student and business outcomes.





Compensation: As per company standards


Experience: Minimum 4–6 years


Age: 25–35 years






📌 Senior Associate - Program Management, Student Success (Mumbai)
🏢 Important Group
📍 Mumbai

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