Lead Salesforce Developer Service Cloud (Chennai)

Lead Salesforce Developer Service Cloud (Chennai)

13 Aug
|
Important Group
|
Chennai

13 Aug

Important Group

Chennai

Duties & Responsibilities


- Partner with Solution Architects and Service Cloud stakeholders to design scalable, customer -centric solutions.

- Translate Service Cloud capabilities (Case Management, Omni -Channel, CTI, Knowledge, Entitlements, SLAs) into detailed technical implementation plans

- Hands -on Developer to lead end -to -end delivery for distributed Salesforce development teams, ensuring alignment with platform best practices.

- Own technical design decisions across Apex, LWC, Flows, integrations, and Service Cloud configurations within architectural guardrails

- Drive implementation of key Service Cloud capabilities, including Omni -Channel routing, case lifecycle management, and automation frameworks

- Mentor developers on Service Cloud design patterns, automation strategies (Flow vs. Apex), and performance optimization

- Enforce engineering excellence through code reviews, design validations, and adherence to scalability, quality, and governance standards

- Coordinate cross -team development activities, remove blockers, and ensure consistent sprint execution in Agile environments

- Communicate delivery progress, risks, dependencies, and technical trade -offs to stakeholders and leadership.

- Collaborate with Product and business teams in backlog grooming, solution design discussions, and demos

- Ensure platform stability through proactive monitoring, incident resolution, root cause analysis, and continuous improvement

- Partner with DevOps teams to support CI/CD pipelines, release management, and environment strategies


Requirements

Minimum Years of Experience:


7+ Yrs - Salesforce with Apex, LWC and Flows


5+ Yrs - Service Cloud


5+ Yrs - API Integrations




Basic Qualifications


Bachelor's degree in computer science, Information Systems,



Engineering, or a related field


7+ years of hands -on Salesforce development experience, including demonstrated leadership or lead ownership.


Strong expertise in Apex, Lightning Web Components (LWC), Flows, and declarative automation tools


Advanced proficiency in SOQL, including query optimization, complex queries, and performance tuning


Proven experience managing Salesforce release cycles and driving feature adoption


Solid understanding of Salesforce security architecture, including profiles, permission sets, and sharing models


Hands -on experience with API integrations (REST/SOAP) and event -driven architectures


Strong knowledge of platform performance optimization, scalability, and governor limits


Experience driving technical debt reduction and platform modernization initiatives


Demonstrated ability to lead, mentor, and manage multiple priorities in an Agile environment


Excellent communication, collaboration, and problem -solving skills




Required Certifications


Salesforce Certified Platform Administrator OR Salesforce Certified Platform App Builder


Salesforce Certified Platform Developer I


Salesforce Certified Service Cloud Consultant




Preferred Qualifications


Hands -on experience with CI/CD tools (preferably Copado) and up-to-date DevOps practices


Deep expertise in Sales Cloud and Service Cloud implementations across complex use cases


Familiarity with data management, storage optimization, and backup/recovery solutions (e.g., OwnBackup)


Strong awareness of evolving technology trends, with the ability to introduce innovative solutions and best practices


Ability to align technical decisions with organizational vision and translate strategy into team -level execution


Salesforce Certified Application Architect


Salesforce Certified Platform Developer II


Benefits





📌 Lead Salesforce Developer Service Cloud (Chennai)
🏢 Important Group
📍 Chennai

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