13 Aug
|
Recognized
|
Chennai
13 Aug
Recognized
Chennai
Acting as a Service Now Administrator / Developer
Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge
Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA`s, views, email notifications and templates
Supporting ServiceNow Service Catalogue and Requested Items related artifacts
Implementing general settings such as incident, problem, change, and SLA
Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.)
ServiceNow Portal configuration working in Angular JS.
Flow Designer to build catalogue workflows / integrations.
Creating and updating: Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps.
Following Agile/Scrum/SAFe methodology
Automation & Integration
Implementing, updating, and managing ServiceNow Discovery
Integrating third party systems with CMDB (Configuration Management Database)
Implementing REST/SOAP API integration
Leveraging Flow Designer to build catalogue workflows / integrations
Monitoring & Optimization
Monitor ServiceNow performance metrics, health scan scorecard and proactively improve performance, supportability, maintainability, security, and user experience
Security & Compliance
Manage user roles, access controls, and authentication mechanisms
Ensure compliance with data governance policies and audit requirements through secure logging practices.
Collaboration & Leadership
Partner with ServiceNow stakeholders such as Human Resources, Incident Management, RRR, and others
Conduct knowledge -sharing sessions and mentor junior team members on best practices.
Continuous Improvement
Stay current with latest features, releases, and ecosystem tools.
Contribute to the evolution of ServiceNow standards and best practices
Requirements
Basic Qualifications
- At least 6 years’ experience with:
- Acting as a Service Now Administrator / Developer
- Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript,
and HTML knowledge
- Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA`s, views, email notifications and templates
- Supporting ServiceNow Service Catalogue and Requested Items related artifacts
- Implementing general settings such as incident, problem, change, and SLA
- ServiceNow Discovery
- CMDB (Configuration Management Database)
- REST/SOAP API integration
- Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.)
- ServiceNow Portal configuration working in Angular JS.
- Flow Designer to build catalogue workflows / integrations.
- Creating and updating: Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps.
- Agile/Scrum/Protected methodology
At least one of the following certifications:
- CSA – Certified ServiceNow Administrator
- CAD – Certified Application Developer