13 Aug
|
Recognized
|
Hyderabad
13 Aug
Recognized
Hyderabad
The Information Technology Specialist II supports computing devices, software applications, and lab equipment. This role provides technical assistance, manages support tickets, troubleshoots hardware and software issues, and conducts end -user training. Additionally, it contributes to maintaining hardware and software standards, manages inventory, and assists with password resets. This position is the second -level position within the Technology Support Specialist series with specific requirements in experience, training, and skills.
Requirements
Key Responsibilities:
- Troubleshoot and resolve hardware, software, and
network issues.
- Provide remote technical assistance through
various channels.
- Manage support helpdesk tickets, ensuring timely
resolution or escalation for complex issues.
- Offer technical advice to end -users and provide
technology -related training.
- Document solutions for technical difficulties in
the helpdesk system.
- Assist with software installations following
site technology standards.
- Manage hardware inventory and issue purchase
requests.
- Perform tasks related to hardware setup,
troubleshooting, repair, and replacement.
- Independently handle computer software
installation and configuration.
- Provide end -user training on hardware and
software usage.
- Configure and maintain computing devices,
operating systems, and software.
- Collaborate with L3 to identify and troubleshoot
complex issues.
- Respond to complex end -user software and
hardware problems.
- Deploy, install, maintain, troubleshoot, and
repair hardware components.
- Evaluate hardware and software requirements
based on site standards.
- Monitor user behavior related to technology
assets.
- May be responsible for projects and managing
specific server roles (e.g., WSUS, WDS, File Sharing, backups).
Education and Experience:
3 years of experience working in a corporate network
workplace and/or systems support, diagnosing and troubleshooting end -user
software/hardware problems, and/or performing routine systems
maintenance.