Line of Service

Tax

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

A career within Regulatory Risk and Compliance services, will provide you with the opportunity to help companies rethink their approach to risk and create a sustainable risk advantage. We’re a part of a unique client proposition, assisting our clients develop proper internal controls by leveraging analytics and technology solutions to underpin efficient execution of governance, to optimise their risk and compliance policies and processes, and improve business performance.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Position Title:

Analyst / Senior Analyst (Level) – Contingent Workforce HR Operations

Role Objective

Execute day‑to‑day contingent workforce onboarding and related HR operational activities with accuracy and timeliness, supporting SLA delivery and quality outcomes under defined processes and controls.

Roles and Responsibilities

- Execute contingent worker transactions including onboarding, contract updates, extensions, offboarding, and associated documentation checks.





- Creation of contingent workforce profiles within HR systems ensuring accuracy of data capture. Trigger work-flows in HRIS to enable provisioning of systems, access and other resources

- Process changes to contingent worker records

- Manage queries relating to contingent worker access rights, onboarding documentation, and eligibility for engagement.

- Manage cases through defined intake channels and case management tools, ensuring adherence to SLAs and quality benchmarks.

- Perform data validation, system updates, and compliance checks in line with approved SOPs and control requirements.

- Identify and escalate exceptions, data discrepancies, and policy deviations to Leads or Managers with complete and accurate documentation.

- Maintain accurate, audit-ready external staff data through disciplined lifecycle transactions and mass data corrections.

- Maintain operational trackers, logs, and records to support audit, compliance, and reporting requirements.

- Embed governance, metrics, and continuous improvement to enhance efficiency, quality, and customer experience.

- Support preparation of operational reports, volume tracking, SLA dashboards, and audit responses as required.

- Contribute to continuous improvement initiatives by identifying recurring issues and suggesting process enhancements.

- Adhere strictly to defined processes, information security requirements, and confidentiality standards.

Mandatory Skill Sets

- Strong attention to detail and process discipline.

- Working knowledge of HR systems and case management tools

- Experience of working with global employees, in a global shared services environment.

- Good written and verbal communication skills.

- Ability to work effectively in high‑volume, SLA‑driven, and globally aligned operations.

- Strong documentation and data handling capabilities.

- Adaptability: Flexibility to work in different shift timings based on business needs

Preferred Skill Sets:





- Strong attention to detail and process discipline.

- Working knowledge of HR systems and case management tools

- Experience of working with global employees, in a global shared services environment.

- Good written and verbal communication skills.

- Ability to work effectively in high‑volume, SLA‑driven, and globally aligned operations.

- Strong documentation and data handling capabilities.

- Strong attention to detail and process discipline.

- Working knowledge of HR systems and case management tools

- Experience of working with global employees, in a global shared services setting.

- Good written and verbal communication skills.

- Ability to work effectively in high‑volume, SLA‑driven, and globally aligned operations.

- Strong documentation and data handling capabilities.

- Adaptability: Flexibility to work in different shift timings based on business needs

Years of Experience Required

- 1–4 years of experience in HR Operations, workforce administration, HR shared services or equivalent enterprise environments.

Educational Qualification

- Graduate / Post-Graduate degree in HR, Operations, IT, Finance, Commerce or other disciplines

- Post‑Graduate degree will be a plus.

- Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Chartered Accountant Diploma

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Human Resources Operations

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Strategy, Client Management, Communication, Compliance and Standards, Complying With Regulations, Corporate Tax Planning, Creativity, Embracing Change, Emotional Regulation, Empathy, Financial Accounting, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Preparing Tax Documents, Project Resource Management, Regulatory Change Management, Regulatory Compliance Consulting, Reviewing and Verifying Financial Documents, Self-Awareness {+ 6 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

June 9, 2026

📌 IN_Senior Associate_Contingent Workforce HR Operations_RBS_TRS_Gurgaon (India)
🏢 Important Company of the Sector
📍 India