- Lead supervise and manage the housekeeping team by providing clear communication comprehensive training coaching and constructive performance feedback to ensure maximum efficiency and staff development
- Conduct daily inspections of all guestrooms public areas exterior spaces and back-of-house areas to maintain the highest cleanliness standards and ensure compliance with organizational policies
- Monitor and oversee the completion of deep cleaning programs assign tasks strategically and ensure smooth workflow throughout the department
- Manage staff recruitment onboarding performance evaluations and disciplinary actions while maintaining transparent and empathetic communication with all team members
- Issue daily assignments to staff review special requests and priority areas and manage the Lost and Found system to ensure optimal coordination and guest satisfaction
- Control inventory by issuing supplies and goods to staff at the beginning of shifts ensuring adequate resources are available while managing expenses effectively
- Respond promptly to guest questions and requests providing assistance direction and information to enhance the guest experience
- Ensure strict compliance with accident prevention programs health and sanitation regulations and quality assurance standards to maintain a safe and clean environment
- Analyze operational data identify areas for improvement and recommend and implement procedural changes to enhance efficiency and service quality
- Collaborate with other departments to coordinate services and resolve issues in a timely and professional manner
Qualifications :
- Proven leadership experience with demonstrated ability to manage motivate and develop housekeeping teams effectively
- Service-focused personality with genuine commitment to guest satisfaction and exceptional customer care
- Excellent interpersonal organizational and communication skills (verbal and written English)
- Robust work ethic reliability and resilience in high-pressure situations
- Budget management and cost control experience with demonstrated ability to manage departmental expenses
- Strong analytical and problem-solving abilities with a decisive transparent approach to decision-making
- Proven conflict resolution and employee relations skills with ability to address concerns professionally and empathetically
- Experience developing and implementing quality assurance standards inspection protocols and performance metrics
- Hospitality-oriented background with experience in hotel or facility management environments
- Proven experience in staff recruitment performance management training and development
- Experience managing housekeeping operations including deep cleaning programs quality assurance and inventory management
- Knowledge of health safety sanitation regulations accident prevention programs and Lost and Found system management
- Demonstrated experience with workforce scheduling task assignment and operational workflow coordination
- Experience managing vendor relationships and procurement of housekeeping supplies and equipment
- Familiarity with sustainability practices and green cleaning initiatives in hospitality settings