- The Mobility Carrier & Services Analystis responsible fordefining governing and operationalizing global mobility policies and service frameworks. This role ensures consistent compliant and cost-effective management of mobile services byestablishingstandards driving adoption and managingoperational excellence. The position partners with vendors engineering teams procurement and regional stakeholders to deliver aligned mobility services that balance user experience security and efficiency.
Key Accountabilities
- Own carrier strategy and service integration across global regions ensuring reliable connectivity optimized plans and alignment with enterprise mobility objectives
- Manage carrier relationships and performance driving accountability on SLAs service quality coverage and issue resolution
- Optimize mobile service cost structures including plan design usage governance and lifecycle management to reduce spend while maintaining service quality
- Drive operational excellence for mobility services including incident management escalation handling and continuous service improvement
- Enable automation and reporting capabilities for mobility services including usage analytics cost visibility and service performance tracking
Qualifications
Required Qualifications
- 5 years of experience in enterprise mobility telecom or carrier service management
- Strong knowledge of mobile carrier services plan structures roaming and global service delivery models
- Proven ability to manage vendor relationships and drive performance against SLAs