Job Title: Gaming Technical Support Executive- Hyderabad salary CTC is 5.75 LPA

We are hiring Graduate candidates for a Gaming Technical Support Process . The selected candidates will provide customer support to gamers and end users through phone email and chat .

The role involves troubleshooting technical issues related to gaming products software accounts subscriptions and services along with handling basic billing and account-related queries.

This is an excellent opportunity for graduates who have an interest in gaming technology and customer support .

Key Responsibilities

- Handle customer queries through phone chat and email .

- Help customers resolve basic technical issues related to games and gaming products.

- Guide customers with account login installation setup and configuration issues.

- Help customers with payment billing refund and subscription-related queries .

- Explain gaming products services features and subscription plans.

- Provide customers with step-by-step solutions to their problems.

- Create and update support tickets for customer issues.

- Record customer conversations and solutions in the system.

- Escalate complex technical issues to the relevant team.

- Ensure a good customer experience during every interaction.

Requirements

- Qualification:



Graduate in any discipline

- Experience: Freshers and experienced candidates can apply

- Strong English communication skills

- Good troubleshooting and problem-solving ability

- Basic knowledge of computers software and internet troubleshooting

- Good typing and multitasking skills

- Interest in gaming and technology is preferred

- Comfortable handling customers through Phone Email & Chat

- Willingness to work in rotational shifts if applicable

Benefits

Chance to work in the growing gaming industry.
Build skills in troubleshooting and technical customer support.
Improve communication problem-solving and technical skills.

Required Skills:

Qualification: Graduate in any discipline Experience: Freshers and experienced candidates can apply Strong English communication skills Good troubleshooting and problem-solving ability Basic knowledge of computers software and internet troubleshooting Good typing and multitasking skills Interest in gaming and technology is preferred Comfortable handling customers through Phone Email & Chat Willingness to work in rotational shifts if applicable

Required Education:

Qualification: Graduate in any disciplineExperience: Freshers and experienced candidates can apply

📌 Gaming Technical Support Executive- Hyderabad
🏢 2COMs
📍 Hyderabad