- Build and maintain strong relationships with society committee members office bearers residents and key stakeholders.
- Ensure timely and effective communication between societies and internal project teams.
- Develop trust and confidence among society members throughout the redevelopment process.
Society Query Resolution
- Handle and resolve all society-related queries concerns and requests in a skilled and customer-focused manner.
- Maintain regular follow-up and provide updates to stakeholders on project progress and pending matters.
- Escalate critical issues appropriately and ensure timely closure.
Documentation Management
- Coordinate collection verification tracking and maintenance of society-related documents.
- Ensure completeness and accuracy of redevelopment documentation agreements consents and records.
- Liaise with legal technical and project teams for document-related requirements and approvals.
Vacation Management & Resident Support
- Support and coordinate the vacation process of society members in accordance with project timelines.
- Assist residents with relocation-related requirements and address concerns during the transition phase.
- Coordinate with internal teams and external agencies to ensure a smooth and hassle-free vacation process.
- Monitor vacation status and maintain regular communication with affected members.
Broker & Channel Partner Coordination
- Develop and maintain relationships with brokers and channel partners supporting transit accommodation and redevelopment requirements.
- Coordinate with brokers for identification and finalization of suitable alternate accommodation for society members wherever applicable.
- Ensure timely closure of broker-related activities and maintain proper records of transactions and engagements.
Payment Coordination & Commitment Management
- Coordinate with internal finance and project teams to ensure timely disbursement of rent corpus shifting charges brokerage and other committed payments to society members.
- Track payment schedules and proactively follow up to ensure commitments made to society members are honoured within agreed timelines.
- Address payment-related queries and provide regular status updates to stakeholders.
- Maintain payment trackers and documentation for management review.
Coordination & Stakeholder Engagement
- Coordinate meetings with society members managing committees consultants architects legal advisors brokers and internal stakeholders.
- Prepare meeting agendas minutes of meetings action trackers and follow-up reports.
- Support presentations discussions and redevelopment proposal engagements with societies.
Site Visits & Project Support
- Organize and coordinate society site visits project walkthroughs sample flat visits and stakeholder interactions.
- Accompany project teams during society meetings member interactions and site inspections whenever required.
- Facilitate smooth coordination between societies and project execution teams.
Reporting & MIS
- Prepare periodic status reports management updates and MIS reports on society engagement activities.
- Maintain records of interactions meetings documentation status payments vacation progress approvals and action items.
- Track key milestones and ensure timely reporting to management.
- Highlight potential risks delays and stakeholder concerns proactively.
Desired Candidate Profile
- Minimum 5 years of experience in redevelopment real estate CRM customer relationship management society coordination stakeholder management or project coordination roles.
- MBA or Management Graduate preferred.
- Strong customer service orientation and relationship-building skills.
- Excellent verbal and written communication skills in English Hindi and Marathi.
- Experience in handling housing societies member interactions and redevelopment stakeholders.
- Ability to manage multiple societies and stakeholders simultaneously.
- Strong organizational documentation and follow-up capabilities.
- Proficient in Microsoft Office (Excel Word PowerPoint) and MIS reporting.
- Ability to work independently while coordinating with cross-functional teams.