Drive initiatives aligned with business objectives to achieve leadership in the banking sector. Ensure effective branch management, lead generation, and customer engagement.
Key Responsibilities
Branch Management
Plan weekly branch visits and monthly morning meetings; Activate RM/PB through lead generation and joint calls; Review branch and resource performance with CH as needed; Document branch meetings via Cogent/mails.
Lead generation/logins
Plan activities to achieve two calls and appointments daily; Communicate document requirements to customers and follow up; Ensure document completeness and arrange pickups.
Cross Selling
Provide financial products like Insurance, CASA, Credit Cards, and Asset Products; Monitor and track leads for cross-selling opportunities.
Renewals
CAM conditions review/OBA review
Conduct monthly churn and conditions reviews; Justify OBA waivers or inform customers of penalties; Ensure compliance with CAM conditions.
Call Memos
List quarterly call memos and review ASR/ACR conditions; Meet customers to understand business issues; Upload call memos for endorsement.
Portfolio Management and Housekeeping (HK)
Reduce housekeeping items; Close critical and high-aging items.
Stock insurance/property insurance
Communicate premiums and collect required documents; Submit documents to operations.
Delinquency management
Contact customers for interest servicing and follow up rigorously; Coordinate with branches and credit managers for joint visits; Complaints: CRM / MD / PNO / CRO; Analyze complaints and resolve them after customer discussions.
Complaints : CRM / MD / PNO / CRO
Major
Prepare monthly renewal lists and work proactively; Communicate document requirements and follow up twice weekly; Analyze financials, address issues, and ensure document completeness; Submit documents to operations and manage post-login formalities.
Creating excitement in branches/spot
Organize sanctions, contests, and recognition programs; Review CRM leads and update follow-ups.
Education:
Graduate, MBA, or CA.
Certifications:
None specified.
Key Competencies
Interpersonal skills, coordination with multiple teams, ability to work under pressure, customer focus, problem-solving.