Job Description – Sr Manager / Level 2 Manager (Bancassurance) – ICICI Bank Channel
Position: Level 2 Manager – Bancassurance (ICICI Bank Channel)
Company: ICICI Prudential Life Insurance Co. Ltd.
Department: Bancassurance
Reporting To:Zonal Head
Location: Mumbai -
Role Purpose
The Level 2 Manager is responsible for driving life insurance business through the ICICI Bank Bancassurance channel by leading a two-tier distribution team. The role focuses on achieving business targets, ensuring high-quality business acquisition, improving policy persistency, developing frontline teams, and maintaining superior customer service and compliance standards.
Key Responsibilities1. Business Growth & Sales
- Drive life insurance sales through the assigned ICICI Bank branches.
- Achieve monthly, quarterly, and annual business targets.
- Identify new business opportunities and maximize penetration within existing customer segments.
- Ensure effective sales planning and execution across allocated geography.
- Build strong relationships with Branch Managers and key bank stakeholders to generate consistent business.
2. Team Management & Development
- Lead and manage a two-level team structure comprising Cluster Managers/Relationship Managers and frontline sales teams.
- Recruit, onboard, coach, and develop team members to improve productivity.
- Conduct regular performance reviews, field coaching, and sales mentoring.
- Build succession plans and develop future leaders within the team.
- Drive employee engagement and retention initiatives.
3. Business Quality & Risk Management
- Ensure high-quality business acquisition by maintaining company-defined quality benchmarks.
- Monitor and improve:
- Policy Persistency
- Cheque Bounce Ratio
- Free Look Cancellation Ratio
- Proposal Quality
- Customer Documentation Accuracy
- Minimize policy lapses through proactive customer engagement and quality selling practices.
- Ensure adherence to regulatory, compliance, and audit requirements.
4. Performance Management
- Monitor daily business performance and productivity metrics.
- Review branch-wise and employee-wise KPIs.
- Analyze sales trends and implement corrective action plans.
- Drive productivity improvements through regular business reviews and action tracking.
- Ensure timely reporting and MIS submissions.
5. Relationship Management
- Strengthen partnerships with ICICI Bank leadership across assigned branches.
- Conduct joint business planning with bank officials.
- Support bank teams through product training and sales enablement.
- Resolve service-related issues promptly to enhance customer and partner experience.