Role & responsibilities

1. Patient Care & Registration

- Welcome patients professionally and verify their identity before sample collection.
- Guide patients regarding test requirements, fasting instructions, and sample collection procedures.
- Ensure patient comfort, privacy, and confidentiality throughout the visit.
- Address patient queries courteously and escalate concerns when required.

2. Blood & Sample Collection

- Perform venipuncture, capillary puncture, and collection of other biological specimens as per SOPs.
- Collect samples from adults, children, elderly patients, and difficult veins using appropriate techniques.
- Ensure correct patient identification and sample labeling before dispatch.
- Minimize patient discomfort while maintaining high standards of safety and quality.

3. Sample Handling & Processing

- Verify test requisition forms and match them with collected samples.
- Process, centrifuge (where applicable), store,



and package samples according to laboratory protocols.

4. Quality & Safety Compliance

- Follow NABL and company quality standards.
- Adhere to infection prevention, biomedical waste management.
- Report sample rejection, incidents, or non-conformities to the supervisor.

5. Customer Service

- Deliver excellent patient service and maintain skilled behavior.
- Handle patient feedback and complaints promptly and courteously.
- Promote a positive patient experience aligned with Metropolis Healthcare's service standards.

Preferred candidate profile

- DMLT / BMLT / B.Sc. (Medical Laboratory Technology) or equivalent.
- Certified phlebotomy training preferred.
- Experience in a diagnostic laboratory or healthcare service centre is an added advantage.

📌 Walk-in || Service Centre Phlebotomist (Pune)
🏢 Metropolis Healthcare
📍 Pune