Springer Nature works with thousands of external and internal academic editors to run our journals and collections. We also work with hundreds of thousands of peer reviewers to ensure manuscripts are assessed for publication in a timely and appropriate manner. The Team Lead: Editorial Engagement Support is responsible for providing an exceptional level of support to these editors and reviewers. A data governance, customer service and workflow management expert, the Team Lead manages a team of Editorial Engagement Support Specialists and Assistants across multiple locations, focusing on a specific portfolio of journals. Acting as a data producer for editor and reviewer information across the company, the Team Lead works with Journal Owners to ensures that information stored in enterprise-level systems and databases complies with agreed data standards. Collaborating with Operations, Technology and the wider Editorial Engagement Team, the Team Lead also guarantees that current editors and reviewers have a positive experience from the moment they agree to work on one of our journals.
Responsibilities
- Line management of a team of Editorial Engagement Support Specialists and Assistants across different locations and time zones.
- Championing the Editorial Engagement departmental strategy (Recruit, Train, Support, Reward) so that the Editorial Engagement Support team understands the role it plays in supporting the business.
- Acting as escalation point for the team when unusual circumstances arise with editor and reviewer records,
liaising with Journal Owners and the Data Management Team to find the right solution for the individual.
- Ensuring data standards are implemented and maintained for all information related to editors and reviewers in Springer Nature systems and databases.
- Acting as an advocate for data standards and quality across the Research Publishing department.
- Applying data standards defined by the Data Management Team to all additions, updates and removals from Editor Data System (EDS) and other relevant systems.
- Working with Journal Owners, Global Publishing Operations (GPO) and the wider Editorial Engagement team to keep journal editor listings accurate and up to date in all relevant systems.
- Collaborating with Journal Owners to jointly agree that records are correct, complete and compliant with data standards.
- Ensuring that Journal Board Pages are published accurately so that editor and reviewer records appear correctly on our websites.
- Ensuring updates/changes are made to EDS and other systems to agreed TATs.
- Managing and improving the entire workflow of onboarding external editors and reviewers and maintaining editorial boards information.
- Maintaining and improving the onboarding process for new editors and reviewers to ensure that it is as frictionless as possible, reviewing and updating invitation templates, enrolment forms and onboarding processes as necessary.
- Maintaining and improving the editorial board re-engagement process to improve efficiency and engagement of our editorial boards.
- Overseeing the maintenance process to ensure that editor data is always accurate and up to date in our databases and on the journal editor listing page.
- Ensuring that our editors have access to the peer review system and other systems they need to do perform their roles to the best of their abilities.
- Working closely with other support teams, for example our Global Publishing Operations (GPO) and the wider Editorial Engagement team to coordinate onboarding activities.
- Managing the editor support inbox that serves as the main point of contact for our external editors and the EBM Administration form used by internal Journal Owners.
- Assigning and coordinating requests from internal and external customers.
- Maintaining the Editor Support FAQs.
- Serving as a main contact for the Publishing Support team.
- Working closely with other administrative teams to drive continuous improvement activities.
- Monitoring turnaround times and editor satisfaction.
Key Relationships
- Collaborating with the Editor Resourcing, Reviewer Engagement, Editor Engagement and Publishing teams to provide an excellent editor and reviewer onboarding process.
- Collaborating with the EDS development team.
- Collaborating with GPO/SNAPP support to solve editor access issues and maintain editor data integrity across systems.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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