- Handling Voice calls from Domestic Customers.
- Solving Technical Queries of customers related to UPS and batteries.
- Offer technical troubleshooting to the customers by referring to FAQs and web.
- Registering complaints of customers using bFS Salesforce (CRM) applications.
- Interacting with different stakeholders involved for the complaint resolution.
- Co-ordination with service planning and escalation team for faster resolution.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Rotational shifts (24x7 operation)
- BE/BTech (Electrical and Electronics / Electronics and Communication)
- Passion for the technical profile.
- Extensive familiarity with Windows operating system.
- Valuable communication skills.
- Good analytical and problem-solving skills.
📌 Primary Technical Support (Contract) (Bengaluru)
🏢 Schneider Electric
📍 Bengaluru
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