The Associate Sales (Accommodation) / Accommodation Services Associate plays a key operational role in the accommodation lifecycle - from sourcing suitable housing options to CRM data management and booking reconciliation. This role is ideal for someone who thrives in a structured, process-driven workplace and enjoys coordinating across property partners, internal teams, and CRM systems to deliver a seamless experience for students.
Responsibilities
- Sourcing recommendations: Identify and shortlist accommodation options from property management websites in line with student-specific requirements.
- Prepare and share tailored property recommendations, with emphasis on direct property management tie-ups.
- CRM data management: Log all leads accurately and promptly into the CRM system, coordinating closely with the Team Lead.
- Maintain and update lead records across CRM platforms and external provider portals to ensure data accuracy.
- Operational support reconciliation: Coordinate with accommodation providers to support the booking reconciliation process.
- Maintain detailed Excel trackers for bookings, reconciliations, and operational reporting.
- Provide back-office and administrative support to the wider team as needed.
Eligibility Criteria
- 1-2 years of relevant experience in operations, CRM management, or customer service roles.
- Strong process orientation with the ability to handle repetitive, detail-heavy tasks accurately.
- Comfortable coordinating with multiple external partners (property managers/providers) and internal stakeholders.
- Positive, solution-oriented attitude with ownership of assigned tasks.
- Able to work independently and manage time effectively across sourcing, CRM, and reporting duties.
- Good verbal and written communication skills.
- Hands-on experience with CRM tools and data entry best practices.
- Advanced Excel skills (trackers, reconciliation sheets, basic reporting) plus working knowledge of Word and PowerPoint.
- Solid organizational skills with keen attention to detail.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.