Overview:

- We are seeking an experienced ServiceNow Lead Developer to design, develop, and implement scalable solutions on the ServiceNow platform.
- The ideal candidate will have deep expertise in CMDB, ITOM, TSOM, and TSM modules, along with strong hands-on development experience in ServiceNow scripting, integrations, and platform architecture.
- The candidate will play a key role in driving ServiceNow platform development, CMDB maturity, IT Operations automation, and telecom service operations transformation, while mentoring junior developers and collaborating with cross-functional teams.
- SN PSR configuration build (SASE/Security product models, cloud network security services, customer CPE resources, security product offerings)

Responsibilities: Key Responsibilities

- ServiceNow Development Design, develop, and implement solutions on the ServiceNow platform aligned with business requirements.
- Build and customize ServiceNow applications using: o Business Rules o Script Includes o Client Scripts o UI Policies o UI Actions o Flow Designer o Workflows Lead development efforts and ensure adherence to ServiceNow development best practices.
- CMDB Management Design and maintain CMDB data model and CI relationships.
- Implement CMDB governance, health dashboards, and data quality rules.
- Configure and manage Discovery and Service Mapping integrations.
- Ensure accurate CI lifecycle management and relationship mapping.
- ITOM & TSOM Implementation Implement and support IT Operations Management capabilities including:



o Event Management o Discovery o Service Mapping o Operational Intelligence Work on Telecom Service Operations Management (TSOM) solutions for telecom network/service monitoring.
- Configure event correlation, alert management, and automation workflows.
- TSM (Telecom Service Management) Implement ServiceNow Telecom Service Management capabilities.
- Develop workflows for service provisioning, fulfillment, and incident handling in telecom environments.
- Integrate telecom OSS/BSS systems with ServiceNow platform.
- Integrations Develop integrations using: o REST APIs o SOAP APIs o MID Server o Integration Hub Integrate ServiceNow with enterprise systems such as: o Monitoring tools o OSS/BSS systems o CRM systems o Network management tools.
- Architecture & Design Translate business requirements into technical design and architecture.
- Ensure scalable, maintainable, and secure platform solutions.
- Participate in platform upgrades and architecture reviews.
- Leadership & Collaboration Lead and mentor a team of ServiceNow developers.
- Conduct code reviews and enforce coding standards.
- Collaborate with: o Architects o Business analysts o Operations teams o Infrastructure teams Support Agile/Scrum delivery models.





Required Skills & Qualifications Experience

- 7+ years of IT experience 35 years hands-on experience in ServiceNow development Experience working with CMDB, ITOM, TSOM, and TSM modules

Technical Skills

- Strong experience with: ServiceNow platform development JavaScript, Glide APIs CMDB architecture & governance ServiceNow Discovery & Service Mapping Event Management & ITOM modules TSOM (Telecom Service Operations Management) Telecom Service Management workflows REST/SOAP integrations MID Server configuration Flow Designer & Integration Hub Platform
- Knowledge ServiceNow ITSM CMDB data modeling ITOM Event Management Discovery & Service Mapping TSOM network monitoring integrations

Qualifications:

- Preferred Qualifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow ITOM or CMDB certifications
- Experience working in Telecom industry environments
- Knowledge of OSS/BSS integrations
- Experience with Agile / DevOps practices

Soft Skills

- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management
- Ability to lead technical discussions and solution design Team mentoring and People Management capabilities

Key Deliverables

- Reliable and scalable ServiceNow platform solutions
- High-quality CMDB data with strong CI relationships Automated IT operations and event management workflows Telecom service operational efficiency improvements
- Well-documented and maintainable codebase

📌 ServiceNow developer (Bengaluru)
🏢 Shashwath Solution
📍 Bengaluru