- Handle customer inquiries and resolve issues professionally and courteously.

- Provide product information and recommendations to customers.

- Process returns and exchanges efficiently.

- Collaborate with internal teams to improve customer satisfaction.

- Maintain accurate records of customer interactions.

- Identify opportunities to upsell and cross-sell products or services.

Job Requirements

- Excellent communication and interpersonal skills.

- Ability to work in a rapid-paced environment and handle multiple tasks simultaneously.

- Strong problem-solving and analytical skills.

- Proficient in using computer systems and software applications.

- Ability to work collaboratively as part of a team.

- Strong attention to detail and organizational skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Service Assistant (Kolkata)
🏢 MARKS & SPENCER (M&S)
📍 Kolkata