- Develop and maintain strong relationships with existing and potential customers.
- Generate recent business enquiries and identify growth opportunities.
- Manage customer interactions and ensure timely response to enquiries.
- Support negotiations and commercial discussions with customers.
- Drive customer satisfaction through proactive engagement and service support.
Sales Operations & Order Management
- Handle order booking processes and coordinate with internal teams for execution.
- Monitor order status and ensure timely delivery commitments.
- Support sales forecasting and scheduling activities.
- Maintain customer databases and sales records.
Product Costing & Analysis
- Prepare product costing and profitability analysis.
- Support pricing discussions and commercial evaluations.
- Analyze sales trends and provide inputs for business planning.
Market Research & Mapping
- Conduct market research and competitor analysis.
- Track and map existing customer positions and market developments.
- Identify potential customers, industries, and business opportunities.
Accounts Receivable & Collections
- Ensure timely collection of outstanding receivables.
- Coordinate with customers and finance teams for payment follow-ups.
- Monitor customer credit status and support collection activities.
Customer Complaint Handling
- Address customer complaints and coordinate resolution with relevant departments.
- Ensure corrective actions are implemented effectively.
- Monitor customer feedback and recommend improvement initiatives.
Sales Promotion & Business Growth
- Support sales promotional activities and marketing campaigns.
- Participate in exhibitions, customer visits, and business meetings.
- Contribute towards achieving sales targets and business objectives.
Preferred candidate profile
- Business Development and Customer Relationship Management.
- Product Costing and Commercial Analysis.
- Sales Forecasting and Market Research.
- Order Management and Operational Coordination.
- Customer Complaint Handling and Resolution.
- Accounts Receivable and Collection Management.
- Proficiency in MS Excel, PowerPoint, and CRM tools.