Job Summary

General description of role: Group Manager is accountable for the overall management of client services and colleagues within the group. Portfolio would include different products services globally in Health Portfolio. The Group Manager is accountable for meeting or exceeding clients delivery expectations to ensure satisfaction, and the retention and future expansion of business. For new client relationships, the GM is responsible for establishing the client relationships prior to live date, as well as preparing for the ongoing environment.

Responsibilities

- Accountable for all deliveries at a regional level
- Deliver projects through direct reports with a span of 20-30 team members (including Operations Managers) and ensure adherence to timeline, quality, cost
- Ownership of Manager's career path, succession planning and performance management - Focuses on enhancing technical personal effectiveness through training, education and coaching
- Ensure job rotation of colleagues to facilitate learning
- Manage people managers (typically 3-4), careers, attrition and Employee engagement
- Manage and own stakeholder relationships and acts as first point of escalation for projects
- Identify and promote job exchange opportunities outside of business unit
- Business Development - showcase operation center capabilities across organization, source new business
- Drive operational efficiencies through quality, technology, automation and standardization initiatives
- Responsible for efficient resource allocation, capacity and budget utilization to ensure profitable delivery




- Work closely with Unit Manager to track critical financial and operational metrics with a view to meet unit objectives and drive operational excellence.
- Leverage best practices followed in other operations groups in Consulting operations across the globe and introduce the same for the team.
- Risk Analysis and mitigation - Understanding of high impact risks, develop mitigation plans and governance
- Succession planning for critical roles
- Training needs assessment for wider team
- Collaborate with support functions - TD, Quality, HR etc. to drive initiatives
- Facilitate Research Development activities - support in developing white papers, product development, insights, marketing collaterals etc.

Skills & Competencies

- Excellent interpersonal, communication skills
- Proven multi stakeholder management experience
- Strong Program and Portfolio Management experience
- Adaptability to a changing and high growth workplace
- Demonstrated Change Management capability for self and teams
- Client management/ relationship management
- Ability to understand end consulting solution
- Leverage technology to bring efficiencies and improve quality
- Identify new technology tool requirements and acquire/ develop process knowledge
- Experience in handling large teams

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 IND Group Manager - Health - Ops (Gurugram)
🏢 Aon
📍 Gurugram