Roles & Responsibilities:

- Demonstrates transparent and polite written communication
- Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service
- Maintains a positive and professional demeanor and portrays the company in a positive light
- Demonstrates knowledge and use of departmental resources, policies and procedures
- Maintains email handle time, while remaining friendly and informative (after call email to customers)
- Maintains productivity and quality standards
- Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions
- Demonstrates appropriate sense of urgency for customer responses
- All other duties as assigned

Educational Qualification

UG Can apply / Any Graduate can apply.

Work Experience Fresher - 12 months

12 months to 23 Months

24 months

Immediate Joiner's Preferred

HR : Hemant Rao

Mob : (phone hidden)

📌 Customer Support Specialist (Bengaluru)
🏢 Tech Mahindra
📍 Bengaluru