Key Responsibilities

Microsoft Email Suite Administration

- Administer and manage large-scale Microsoft 365 messaging environments supporting 300K+ users.
- Manage Exchange Online, hybrid Exchange environments, mail flow, connectors, and transport rules.
- Handle mailbox provisioning, migrations, shared mailboxes, distribution groups, and resource mailboxes.
- Monitor messaging infrastructure health, service availability, and operational performance.

Incident & Problem Management

- Act as L3 escalation point for critical incidents related to email, mail routing, authentication, and collaboration services.
- Perform advanced troubleshooting for:
- Mail delivery failures
- Exchange Online issues
- Outlook connectivity
- Hybrid mail flow
- SMTP relay issues
- SPF, DKIM, and DMARC configurations
- Microsoft Teams and calendar integration issues

- Conduct root cause analysis (RCA) and provide preventive action recommendations.

Security & Compliance

- Manage Microsoft Defender for Office 365 security policies.
- Configure anti-spam, anti-phishing, and safe attachment policies.
- Support compliance requirements including:
- eDiscovery
- Retention policies
- Litigation hold
- Data Loss Prevention (DLP)
- Mail trace and audit logs

- Ensure adherence to enterprise security and governance standards.

Identity & Access Management

- Manage Microsoft Entra ID (Azure AD) integration and synchronization.
- Support Conditional Access, MFA, SSO, and identity governance activities.
- Handle RBAC roles and privileged access management.

Operational Excellence

- Monitor SLA adherence and ensure timely resolution of incidents and service requests.
- Prepare operational reports, service health analysis, and trend reports.
- Participate in change management, patching, maintenance, and upgrade activities.
- Maintain technical documentation, SOPs, and knowledge base articles.

Automation & Optimization





- Develop and maintain PowerShell scripts for automation and bulk administration tasks.
- Optimize operational processes to improve efficiency and reduce manual effort.
- Support enterprise modernization and migration initiatives.

Stakeholder & Team Coordination

- Coordinate with Microsoft support, internal infrastructure teams, security teams, and customer stakeholders.
- Mentor L1/L2 associates and provide technical guidance.
- Participate in technical review meetings and governance calls.

Technical Skills Required

Mandatory Skills

- Microsoft Exchange Online Administration
- Office 365 Administration
- Microsoft Entra ID (Azure AD)
- Hybrid Exchange Environment
- Microsoft Outlook Troubleshooting
- PowerShell Scripting
- Mail Flow & SMTP Troubleshooting
- SPF / DKIM / DMARC Configuration
- Microsoft Defender for Office 365
- Incident & Problem Management

Preferred Skills

- Microsoft Intune
- Microsoft Teams Administration
- SharePoint Online Basics
- Active Directory & ADFS
- Azure Fundamentals
- ITIL Process Knowledge
- Automation & Reporting Tools

Educational Qualification

- Bachelor’s Degree in Computer Science / IT Engineering. BE in IT, BSC IT, BCA, MCA, MTech, BTech

Preferred Certifications

- Microsoft 365 Certified: Messaging Administrator Associate
- Microsoft Certified: Azure Fundamentals
- Microsoft 365 Certified: Enterprise Administrator Expert
- An OEM certification ‘MS102 / Microsoft 365 Certified: Administrator Expert’ is mandatory.

Key Competencies

- Solid analytical and troubleshooting skills
- Ownership and accountability
- Excellent communication and stakeholder management
- Ability to work in high-pressure enterprise environments
- Team mentoring and coordination capability
- Strong documentation and reporting skills

Working Environment

- 24x7 enterprise support environment
- Shift rotation and on-call support (if required)

Support for critical banking / enterprise infrastructure environments

mail resumes at [email protected]

📌 Office 365 Administrator (Mumbai)
🏢 RECRUITIFY
📍 Mumbai