Key Responsibilities:

- Computer & End-User Support: Troubleshoot and resolve day-to-day hardware issues across workstations, laptops, and peripheral devices to ensure zero downtime.
- Software Issue Resolution: Diagnose and fix software crashes, manage operating system configurations, and support standard business applications and enterprise integrations.
- Malware & Security Enforcement: Implement robust endpoint security measures, actively monitor for and remediate malware/viruses, and enforce cybersecurity policies tailored for both IT and Operational Technology (OT) networks.
- Network & Infrastructure Management: Deploy, configure, and manage local network infrastructure, including LAN, Wi-Fi, switches, routers, and VPN connections.
- Manufacturing Systems Support (MES/ERP): Act as the technical lead to ensure seamless data flow across Manufacturing Execution Systems (MES) and Enterprise Resource Planning (ERP) platforms.
- Shop-Floor Hardware: Configure and troubleshoot industrial IT equipment, including barcode scanners, label printers, IoT sensors, and workstation terminals.
- IT Asset & Vendor Management: Handle hardware lifecycles, procurement, and asset management while negotiating with local ISPs/vendors and ensuring strict adherence to uptime SLAs.

Required Qualifications (Key Skills):

- 4 to 7 years of IT experience, particularly within a helpdesk, system administration, or manufacturing IT department.




- Bachelors degree in Computer Science, Information Technology, Electronics & Communication, or a related field.
- Extensive hands-on experience troubleshooting PC hardware, Windows OS, and standard software applications.
- Proven expertise in identifying, isolating, and removing malware, spyware, and other endpoint security threats.
- Hands-on experience managing industrial networking and shop-floor hardware.
- Strong understanding of IT asset procurement and vendor management.

Preferred / Desirable Skills:

- Proficiency in Windows Server administration, Active Directory, and Office 365 environments.
- Solid working knowledge of enterprise integrations across ERP, MES, and HRIS platforms.
- Solid expertise in virtualization software, including VMware and Hyper-V.
- Hands-on knowledge of network routing, switching, and firewall configuration.
- Experience in shop-floor automation, IoT deployment, and manufacturing process digitization.

Other Requirements:

- Strong analytical thinking and complex troubleshooting capabilities under tight deadlines.
- Ability to work effectively in a high-pressure manufacturing environment.
- Excellent cross-departmental communication skills to interface between IT and shop-floor operations.
- Leadership capability and willingness to mentor junior IT support staff.

📌 Administrator / Senior IT Engineer (Sri City)
🏢 MCNEX INDIA
📍 Sri City