Open Destinations Limited is a leading services and technology provider exclusive to the travel industry, with more than 25 years real-world experience. Our team consists of have 700+ travel professionals who work 24X7 with 100+ customers globally to support and scale travel businesses.
Duties & Responsibilities
- Responsible for managing operations (6-8 customers/projects) seamlessly with timely SLA delivery along with maintaining high levels of employee engagement and customer satisfaction.
- Build strong partnership with the client by growing and nurturing the existing relationships
- To ensure operational cohesion & effective foundation for future growth
- Taking weekly and monthly calls with clients to understand the expectations from the teams and providing updates.
- Ensure that all compliance & audit related issues are brought to closure as per agreed timelines.
- Organize resources, sets goals, strategize with management and client on a short and long term basis
- Coach & mentor Team leads/Managers and create a healthy pipeline of future leaders.
- To be the Key contact for all problems and queries for all internal and external customers
- Working with MIS closely - Forecasting future volumes and average handle times to arrive at a capacity plan. Proactively identify staffing gaps.
- Conduct analysis and prepare analytics/reports based on requirement (internal and client)
Required Skills
- 4 + years of experience in leading operations team in an outsourcing business.
- Excellent leadership and team management skills.
- Exceptional communication and interpretation skills.
- Performance management: target setting, review against target, performance monitoring, coaching and training as required.
- Must have valuable knowledge of Work Management tool JIRA
- Must understand concept of Stakeholder management.
- Good team player with excellent interpersonal skills.
Additional/Preferred Skills
- Experience and understanding of travel or tour operator business.
Educational Qualifications Required
- Bachelor's degree in any field. Masters degree is a plus.
📌 Assistant Operations Manager (Panaji)
🏢 Open Destinations
📍 Panaji
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