WE ARE LOOKING FOR EXPERIENCED CANDIDATES PROFICIENT IN

IT NETWORKING, EXCEL, TROUBLESHOOTING & EXCELLENT COMMUNICATION!!

Designation: IT Helpdesk

Requirement: Immediate joiner

Location: WNS Vikhroli West

Shifts: Rotational shifts

Transport facility provided within boundary

Key Responsibilities

- Create and manage clients, contacts, opportunities, and STAs in Salesforce.
- Coordinate with NDMs and stakeholders for service surveys, implementation, and delivery.
- Prepare proposals, scopes of work, permits, and telecom service documentation.
- Track work progress, manage escalations, and ensure timely customer go-live.
- Process monthly, quarterly, annual, and one-off invoices.
- Maintain Salesforce data accuracy and close opportunities upon completion.
- Resolve customer billing disputes and service-related queries.
- Generate monthly variance, funnel, and exception reports.
- Support continuous service improvement initiatives.





Qualifications & Skills

- Bachelor's degree preferred.
- Knowledge of Network and Voice technologies.
- Proficiency in Microsoft 365, Teams, and Salesforce/Service Management tools.
- Solid communication, customer service, analytical, and problem-solving skills.
- Excellent organizational, multitasking, and stakeholder management abilities.
- High attention to detail, ownership, and proactive work approach.

Experience

- 1-3years of experience in BPO, IT Sales Support, Service Management, or related field.
- Experience in IT Networking, Telecom, or Sales Operations preferred.
- Exposure to service management processes and tools is an advantage.

HR CHINMAYI PAWASKAR ((phone hidden))

[email protected]

📌 It Support Associate (Mumbai)
🏢 WNS Holdings
📍 Mumbai