- Work on different functions within the organization as part of a team.
- Update and maintain process documentation and Standard Operating Procedures (SOPs).
- Support supervisors in preparing reports and handling basic operational tasks.
- Make decisions based on defined guidelines and handle ambiguous situations appropriately.
- Perform effectively under pressure and manage multiple tasks.
- Achieve individual SLA targets.
- Coordinate with onshore partners when required
Preferred candidate profile :
- Willingness to work night shifts
- Willingness to work from office
- Ability to meet defined SLA and performance targets.