Job description

Job Title: Manager - Learning & Development (L&D;)

Location: Hyderabad, India

Employment Type

Full-Time

Role Overview

Learning & Development (L&D;) will lead the design, execution, and scaling of learning strategies focused on recruiter training, recruitment manager upskilling, and leadership capability development for a staffing and consulting organization.

This role owns the end-to-end L&D; operating model, including training budget planning, allocation, and ROI measurement, while building scalable, LMS-driven training programs and leveraging external leadership development partners.

Based in Hyderabad, this role is a key leadership position within the India GCC and will partner closely with recruitment, delivery, and HR leaders globally. The L&D; Director will manage a small, high-impact team responsible for training delivery and LMS content creation.

Key Responsibilities

Recruitment Training & Upskilling

- Design and deliver structured programs for:
- Recruiters (junior to senior)
- Recruitment Managers and Team Leads

- Build capability across sourcing excellence, recruitment operations, client engagement, and performance management
- Partner with recruitment leadership to identify skill gaps and upskilling priorities

Recruitment Leadership Development

- Create upskilling pathways for recruitment managers covering:
- People leadership and coaching
- Business acumen and delivery forecasting
- Stakeholder and client communication

- Leverage external training agencies to deliver leadership programs for India managers
- Track learning outcomes and tie programs to performance metrics

Learning Design & LMS Enablement

- Own LMS strategy, roadmap,



and adoption
- Build scalable, role-based LMS content including self-paced modules, assessments, and certifications
- Oversee Content Creator / LMS Specialist to develop training modules for recruiter and manager learning

Training Delivery & Team Leadership

- Manage a L&D; team of two direct reports:
1. Process / Recruiter Trainer delivers in-person and virtual recruiter training
2. Content Creator / LMS Specialist builds scalable LMS modules and training content

- Provide coaching, performance management, and growth opportunities opportunities for the team
- Ensure alignment of training programs with business priorities and schedules

Training Calendar & Program Planning

- Develop and manage annual and quarterly training calendars
- Balance operational delivery with learning schedules
- Ensure timely communication, scheduling, and adoption of training programs

Training Budget Ownership & Governance

- Own the annual L&D; budget for recruitment and leadership training
- Allocate and manage spend across:
- Internal programs
- External leadership development agencies
- LMS platforms and content development

- Track budget utilization, ROI, and effectiveness
- Ensure spend aligns with business priorities

Learning Measurement & Continuous Improvement





- Define metrics to assess training effectiveness (completion, proficiency, performance impact)
- Use insights to continuously improve programs and optimize budget allocation
- Maintain audit-ready training documentation

Stakeholder & Vendor Management

- Partner with recruitment leadership, HR, Finance, and global stakeholders
- Manage external vendors, contracts, and renewals within budget
- Present training plans, spend, and outcomes to senior leadership

Leadership & Team Management

- Lead and develop a high-performing two-person L&D; team
- Set goals, performance expectations, and operating rhythms
- Foster a culture of continuous learning, innovation, and fiscal discipline

Required Qualifications

- Bachelors degree required; Masters preferred (HR, OD, Business, or related field)
- 12–18+ years of L&D; or talent enablement experience
- Strong background in recruiter training, recruitment operations, or staffing enablement
- Experience building LMS-based scalable training programs
- Experience managing small teams and training budgets
- Strong stakeholder management skills with senior leaders

Preferred Experience

- Staffing or recruitment industry experience
- Experience designing leadership programs for managers
- Exposure to global or GCC delivery models
- Vendor and content management experience

Key Competencies

- Learning strategy and execution
- Recruitment domain expertise
- Digital learning & LMS content design
- Team leadership & coaching
- Budget planning & financial accountability
- Vendor & program management
- Data-driven decision-making
- Executive communication

📌 Manager - Learning and Development (L&D) (Hyderabad)
🏢 BCforward
📍 Hyderabad