- Manage accounts receivable calls to resolve customer queries, disputes, and issues related to medical billing.
- Authorize or deny claims based on eligibility verification and ensure accurate processing of payments.
- Identify potential denials and take proactive steps to mitigate them by resolving discrepancies with customers or internal teams.
- Maintain accurate records of all interactions with customers, including phone calls, emails, and correspondence.
Job Requirements :
- 1-4 years of experience in Accounts Receivable Caller role or similar position in a healthcare setting.
- Solid calling skills with ability to effectively communicate with patients/customers over the phone.
- Proficiency in authorization processes for medical billing purposes.
- Experience with denial management techniques to minimize claim rejections.