- Handle inbound and outbound voice calls from customers and provide accurate and qualified assistance.
- Understand customer concerns, identify the issue, and provide appropriate resolution or guidance
- Identify recurring customer issues and share feedback with the relevant team.
- Maintain professional English communication, active listening and problem-solving skills.
- Adapt to rotational shifts and work effectively in a target-driven environment
Preferred candidate profile
📌 Voice Process Executive (Gurugram)
🏢 Spearhead Professional
📍 Gurugram
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