Role & responsibilities

- As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.
- Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.
- Able to manage difficult customer issues while working in a fast-paced environment
- Determine the reason for delinquency and best course of action to assist consumers.
- Engage our consumers with the highest level of respect and dignity.
- Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.
- Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.
- Ensure all accounts in assigned lists are managed accurately and in a timely manner.




- Calls are majorly outbound and over a period moves to a blended (inbound/outbound) environment.
- Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments.

Preferred candidate profile

- Good communication skills
- This job requires you to work in US shifts between 5:30 pm & 10:30 am
- Best in Market Salaries from 3 lakhs plus
- 7 week recent hire training program
- Unlimited Incentive Plan with transparent KRA's
- Enhance your Analytical/Decision Making & Negotiation skills
- Cross functional growth opportunities within 6 months, for experienced candidates
- Free Medical/Life insurance
- Employee Centric & Compliant Policies
- Free Home Pick & Drop Transportation
- Fixed shifts post the training period [Rare changes in case of business requirements]
- 7:15 min login plus 45 minute break = 8 hour shifts .
- Sunday fixed Off & Alternate Saturday Working.

Contact -

Aliya Shaikh - (phone hidden)

Urvashi Ranka - (phone hidden)

📌 Customer Service Executive - International Voice Process (Pune)
🏢 Credence Resource Management
📍 Pune