# Job Description Telecaller cum Computer Operator
**Job Title:** Telecaller cum Computer Operator
**Department:** Operations / Customer Support
**Location:** Gurgaon
**Employment Type:** Full-Time
### Job Summary
We are looking for a **Telecaller cum Computer Operator** who will be responsible for making and receiving calls, coordinating with customers, updating records, and handling day-to-day computer-related work.
### Key Responsibilities
* Make outbound calls to customers and provide information as required.
* Handle incoming customer calls and resolve basic queries.
* Follow up with customers regarding orders, deliveries, payments, or other requirements.
* Maintain and update customer and order details in **Excel/ERP/software**.
* Enter data accurately and maintain proper records.
* Prepare basic reports and maintain daily call and follow-up records.
* Coordinate with internal teams for order-related and customer-related issues.
* Ensure timely follow-up and proper communication with customers.
* Perform basic computer and documentation work as assigned.
* Maintain confidentiality and accuracy of company/customer information.
### Required Skills
* Good communication and convincing skills.
* Basic to positive knowledge of **MS Excel, MS Word and email**.
* Good typing and data-entry skills.
* Ability to handle customer calls professionally.
* Good follow-up and coordination skills.
* Basic knowledge of computer operations.
* Hindi communication is required; basic English communication will be an advantage.
### Qualification & Experience
* **Qualification:** 12th Pass / Graduate.
* **Experience:** 1–3 years in telecalling, customer support, data entry, back-office, or similar roles.
* Freshers with good communication and computer skills may also be considered.
### Preferred Candidate
* Good communication and interpersonal skills.
* Responsible and punctual.
* Comfortable working on Excel and computer-based systems.
* Able to manage multiple tasks and complete work within timelines.