Role & responsibilities

- Receive and check claim documents for completeness and advice employees regarding pending documents, if any.
- Track and control documents to ensure TAT of claims/cards as per SLA.
- Feedback from Insurers and Corporates.
- Additional revenue opportunities from existing Corporates.

Non voice coordinator

- Respond to queries from the employees of the corporate through e-mails.
- Maintain weekly reports on claims and queries and the TAT of the same
- Escalate issues as per the escalation matrix.
- To attend to any other assignments assigned to you from time to time.

Voice coordinator

- Respond to queries from the employees of the corporate over Phone
- Maintain weekly reports on claims and queries and the TAT of the same
- Escalate issues as per the escalation matrix.
- To attend to any other assignments assigned to you from time to time.

Preferred candidate profile

Candidates with Client management background

TPA experience will be preferred.

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