hi,

we have openings for Cisco Collaboration Engineer at Bangalore location

Job Location: Bangalore -Manyta Tech park

Mode of work: 5 days working from office

Role: Cisco Collaboration Engineer

Experience : 5+ years

Shifts: Rotational shifts including night shifts- provided transport & Shift Allowances

Primarily Roles & Responsibilities

Primary Roles & Responsibilities:

Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center.

Install and configure voice gateways as part of the Collaboration solutions

Install and configure LAN switches and networking components

Establish QOS policies

Install and configure SIP border solutions (CUBE and other SBCs)

Robust understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards.

Troubleshoot integrated technology issues and maintain an accurate issues list.

Primary Roles & Responsibilities:

Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center.

Install and configure voice gateways as part of the Collaboration solutions

Install and configure LAN switches and networking components

Establish QOS policies

Install and configure SIP border solutions (CUBE and other SBCs)

Strong understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards.

Troubleshoot integrated technology issues and maintain an accurate issues list.

Provide systems administration training to clients

Learn to understand the customer environment (technical and political) and when to escalate.





Work with Account Managers to identify new opportunities (cross selling and up selling while on projects)

Participate in the modification and continual improvement of the both the professional services project documentation and the project implementation processes

Assist support technicians in troubleshooting client installation

Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the products & services that Black Box supports.

Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.

Foster and contribute toward collaborative working relationships within NACS operations and across all levels and departments of the organization to execute service desk functions and company priorities.

Perform other duties as assigned

Knowledge, Skills, Abilities

Accountability - Demonstrates an understanding of the link between ones own job responsibilities and overall organizational goals and needs, and performs ones job with the broader goals in mind. Looks beyond the requirements of one’s own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in organization’s success.



Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer. Considers the impact on the external customer when taking action, setting policies or carrying out one’s own job tasks. Looks for external trends that are likely to shape the wants and needs of customers in the near future. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.

With 4+ yrs of experience, This position requires Senior level experience with implementation, configuration, and troubleshooting in the following applications: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco IM and Presence (Jabber), Unified Contact Center Express (UCCX), Cisco Emergency Responder (CER), Expressway/Collaboration Edge as well as Cisco Cloud Collaboration portfolio.

MS Teams Direct Routing integration with CUBE or other SBC’s

Experience with 3rd Party PBX is desirable

Virtual Platforms like VMWARE, ORACLE Microsoft is Desirable

Experience designing collaboration solutions given client requirements and goals

Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs

Strong understanding of cloud and virtualization technologies

Automation, orchestration and/or development experience a plus

Ability to manage and coordinate multiple projects

Excellent communications and documentation skills

if interested, please do share below details along with your profile to [email protected]

Total Experience:

Relevant Experience:

CTC:

Exp CTC:

Notice period:

Cur company:

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Pref location:

Any offers in pipeline:

Any valid certifications:

any other certifications:

are you willing to work in Rotational shifts- including night shifts:

Are you willing to work from office for 5 days:

Education Qualification with specialization:

Reason for change:

📌 Cisco Collaboration Engineer- (Bengaluru)
🏢 Black Box
📍 Bengaluru