- Manage customer requests and issues through phone calls, emails, or chats in a timely and professional manner.
- Resolve technical issues related to software products using troubleshooting skills and knowledge of product features.
- Escalate complex issues to senior team members or other departments when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 2-4 years of experience in an international voice process workplace.
- Strong communication skills for effective interaction with customers from diverse backgrounds.
- Proficiency in ServiceNow ticketing system for managing incidents and requests.
📌 Service Desk Executive (Pune)
🏢 Infosys BPM
📍 Pune
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