Job title: Customer Service (Voice) Banking Process / Operations Manager
Key Responsibilities:
- 10 + years of experience with Customer Service Helpdesk Operations in a high-volume US banking setting, covering service delivery, SLA compliance, team leadership, client management, and process improvement.
- Manage Helpdesk operations in a high-volume US Banking environment and ensure SLA/KPI compliance.
- Oversee check lifecycle operations, escalations, exceptions, and compliance activities. Lead Voice, Chat, and Email support teams to achieve service excellence.
- Handle hiring, onboarding, performance management, and team development.
- Act as the primary point of contact for clients and manage stakeholder communication. Improve customer satisfaction, First Contact Resolution (FCR), and operational efficiency.
- Prepare MIS reports, dashboards, and maintain operational documentation.
- Use CMS, Salesforce, or similar tools while driving continuous process improvements.
Contact Person- saravanan P
Email-
[email protected]
📌 Customer Service - ( Voice ) Banking Process / Operations - Manager (Indore)
🏢 Golden Opportunities
📍 Indore