Customer Support Executive Job Description

Role & Responsibilities

- Handle customer queries and provide timely, professional support through phone, email and other communication channels.
- Understand customer requirements and provide accurate information about products, services, processes, and policies.
- Resolve customer complaints and issues efficiently while maintaining a positive customer experience.
- Follow up with customers to ensure their concerns are completely resolved.
- Maintain accurate records of customer interactions, complaints, requests, and resolutions in CRM or other systems.
- Escalate complex or unresolved issues to the appropriate team or senior management.
- Meet defined customer service, response-time, quality, and productivity targets.
- Collect customer feedback and communicate recurring issues or improvement opportunities to the relevant teams.
- Maintain professional communication and build robust relationships with customers.

Preferred Candidate Profile

- 0–3 years of experience in customer support, customer service, BPO,



call center, or a similar role.
- Excellent verbal and written communication skills.
- Good command of English language.
- Strong listening, problem-solving, and interpersonal skills.
- Customer-focused attitude with patience and a positive approach.
- Comfortable working with computers, CRM tools, MS Office, email, and chat applications.
- Ability to handle multiple customer queries and prioritize tasks effectively.
- Freshers with good communication skills are also encouraged to apply.

Perks and Benefits

- Competitive salary with performance-based incentives.
- Career growth and learning opportunities.
- Professional and supportive work environment.
- Employee recognition and performance rewards.
- Training and skill-development programs.
- Fixed Shift with no rotation policies.
- Potential for performance-based promotions and increased responsibilities.

📌 Customer Support Executive (Greater Noida)
🏢 Construction Plant Certification
📍 Greater Noida