Job Description: Assistant Manager Collections (BPO)

- Job Title: Assistant Manager - Collections
- Location: Chennai
- Experience Required: 4 to 5 years of hands-on experience in BPO Collections
- CTC Range: 3,000,000 LPA to 4,000,000 LPA (dependent on interview performance and past credentials)
- Languages Known: Tamil & English (Proficiency in additional regional languages will be an added advantage)
- Notice Period: Immediate Joiners or Max 15 Days preferred

Job Summary

We are looking for an energetic, results-driven Assistant Manager Collections to oversee daily collection operations, monitor team outputs, and drive recovery targets in a fast-paced BPO workplace. The ideal candidate will possess a strong background in debt recovery, team handling, and meeting key performance metrics within the collections domain.

Key Responsibilities

- Target Achievement: Drive the team to achieve daily, weekly, and monthly collection and recovery targets (DPD/Bucket-wise).
- Operations Management: Monitor day-to-day floor operations, manage agent productivity, and ensure adherence to compliance policies and quality frameworks.
- Team Leadership & Coaching: Mentor, train, and coach team leaders and collection tele-callers to improve performance, PTP (Promise to Pay) conversions,



and resolution rates.
- MIS & Reporting: Prepare, analyze, and present daily/weekly MIS reports, dashboards, and portfolio trends to senior management.
- Dialer & Process Optimization: Oversee dialer efficiency, resource allocation, and tracking systems to maximize customer contact rates and overall process productivity.
- Escalation Handling: Handle complex escalations, customer complaints, and critical dispute accounts professionally.

Candidate Profile & Requirements

- Experience: 4 to 5 years of core experience in BPO Collections, with at least 1–2 years in a supervisory or assistant manager capacity.
- Education: Graduate degree in any stream from a recognized university.
- Language Proficiency: Excellent verbal and written communication skills in Tamil and English. Knowledge of any other Indian regional language will be a distinct advantage.
- Key Skills:

- Strong expertise in collection metrics (Recovery %, Roll Rates, PTP conversion, Flow rates).
- Proficiency in handling dialer software and MS Excel (MIS reports).
- People management, problem-solving, and negotiation skills.

Contact Person - Puneetha AM HR

Contact Number - (phone hidden)

📌 Assistant Manager (Chennai)
🏢 Imarque Solutions
📍 Chennai