- Handle inbound sales calls promptly and professionally, providing accurate information about products and services.
- Prepare and send quotations to potential and existing clients, ensuring accuracy and competitiveness.
- Follow up on quotations and sales inquiries through phone calls and emails, maintaining a high level of customer engagement.
- Coordinate with the sales team to ensure smooth order processing and delivery timelines.
- Maintain an updated database of customer interactions and sales activities using CRM software.
- Assist in the preparation of sales reports and presentations for management.
- Provide exceptional customer service by addressing client queries and resolving issues in a timely manner.
- Collaborate with other departments to ensure customer satisfaction and operational efficiency.
Requirements:
- Proven experience as a sales coordinator, sales support, or similar role.
- Strong understanding of sales processes and customer service practices.
- Excellent written and verbal communication skills, with a strong emphasis on qualified email etiquette.
- Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint) and CRM software.
- Ability to multitask, prioritize, and manage time effectively.
- Detail-oriented with strong organizational and problem-solving skills.
- Team player with a positive attitude and a proactive approach to work.
- A bachelors degree in business administration, marketing, or a related field is preferred.