Role & responsibilities

Handle inbound and outbound customer calls professionally.

- Communicate with customers in Tamil / Telugu / Malayalam, along with Hindi and English.
- Understand customer concerns and provide appropriate solutions.
- Handle customer queries related to products, orders, complaints, services, and after-sales support.
- Provide basic product information and troubleshooting assistance.
- Coordinate with internal teams for timely resolution of customer issues.
- Maintain accurate records of customer interactions, complaints, and follow-ups.
- Follow up with customers to ensure proper resolution and satisfaction.
- Escalate complex or unresolved issues to the concerned department.
- Maintain skilled communication and meet daily performance/service targets.

Required Skills

- Mandatory: Fluency in at least one South Indian language Tamil / Telugu / Malayalam.
- Mandatory: Good communication skills in Hindi and English.




- Excellent verbal communication and active listening skills.
- Customer handling and problem-solving abilities.
- Basic computer knowledge and familiarity with CRM/customer support systems.
- Ability to handle customer complaints calmly and professionally.
- Good coordination and follow-up skills.
- Ability to work from the office in Noida.

Preferred Candidate:

Candidates with 1–4 years of experience in Customer Care, Customer Support, BPO, Telecalling, E-Commerce Support, or After-Sales Support will be preferred.

Important:

This position is specifically for candidates proficient in Tamil, Telugu, or Malayalam + Hindi + English. Candidates without a South Indian regional language will not be considered.

📌 Customer Care Representative (South Indian Languages-WFO) (Noida)
🏢 Beston Sky Vision
📍 Noida