Key Responsibilities

- Handle end-to-end customer support for import shipments, including both FCL and LCL cargo.
- Coordinate with customers, shipping lines, CHA/customs brokers, transporters, overseas agents, and internal operations teams.
- Receive and verify pre-alerts, commercial invoices, packing lists, Bill of Lading (B/L), arrival notices, IGM details, and other import documents.
- Track vessel schedules, ETA, container movement, and shipment status and provide timely updates to customers.
- Coordinate with the CHA team for customs clearance, documentation, duty-related requirements, and clearance status.
- Follow up for Delivery Order (DO), Customs Clearance, CFS activities, transportation, and final delivery.
- Handle FCL and LCL import shipments, including coordination for containerized and consolidated cargo.
- Understand and apply Incoterms such as FOB, CIF, CFR, EXW, FCA, DDP, and DAP while coordinating shipment responsibilities and costs.
- Coordinate with overseas agents and suppliers for missing or incorrect shipment documents.
- Share timely shipment updates, arrival notices, pre-alerts, clearance status,



and delivery updates with clients.
- Prepare and maintain Daily Shipment Reports (DSR) and ensure accurate system updates.
- Monitor shipment milestones and proactively highlight delays, documentation issues, or operational concerns.
- Respond to customer queries regarding shipment status, documentation, arrival, clearance, delivery, and freight-related issues.
- Coordinate with the documentation and operations teams to ensure accurate job processing and timely shipment closure.
- Maintain proper records of import files and ensure all documentation is complete and accurate.
- Follow up on pending jobs, shipments, and customer requirements until successful closure.
- Resolve customer complaints and operational issues with a solution-oriented and customer-first approach.
- Ensure timely communication with all stakeholders and maintain strong skilled relationships with key clients.
- Assist in maintaining service quality and improving customer satisfaction.

📌 Customer Support Executive (Mumbai)
🏢 Babaji Shivram Clearing & Carriers
📍 Mumbai