Mouser Electronics is hiring for the role of Applications Support Specialist!

Responsibilities of the Candidate:

- Primary responsibility to provide technical support and maintenance for software applications
- Ensures smooth operation of business-critical systems by troubleshooting issues, responding to user inquiries, and collaborating with development and infrastructure teams to resolve problems and implement improvements
- Provide day-to-day support for internal or customer-facing applications and troubleshoot and resolve application issues escalating when necessary
- Monitor and triage incoming software incidents from internal teams, end users, and automated systems
- Classify and prioritize issues based on severity, impact, and urgency, escalating critical issues when necessary.
- Perform initial investigations of reported issues, replicating bugs where possible to gather diagnostic information.




- Examine logs, error messages, and performance data to identify potential root causes.
- Maintain detailed records within the incident management system, documenting status, ownership, and progress for each issue.
- Collaborate with development, support, and system administrator teams to coordinate resolution efforts.
- Support applications during after-hours/weekends/holidays when necessary or in shifts

Requirements:

- Bachelor’s degree (B.Sc., B.E., B.Tech., etc.) in computer science, information technology, or a related field.
- Internal candidates:
- Experience can be a combination of internal and external experience.
- Minimum Highly Effective performance in current role.

📌 Applications Support Specialist (Pune)
🏢 Unstop
📍 Pune