Experience - 6+ Only

Skills Required - Release Management tools((ServiceNow, Jira, Azure DevOps, Rally) ) , CI/CD pipelines, ITIL framework and change management

Key Responsibilities

Release & Change Management

- Lead and coordinate release planning, scheduling, and lifecycle management.
- Govern the Change Management process to minimize deployment risks.
- Manage risks and resolve issues that affect release scope, schedule, and quality.
- Conduct Release Readiness, Milestone, and Go/No-Go reviews.
- Maintain a centralized release calendar across all portfolios.

Pipeline & Process Optimization

- Collaborate with DevOps teams to monitor, support, and optimize CI/CD pipelines.
- Ensure automated testing, security scans, and deployment steps are integrated into the pipeline.
- Enforce ITIL framework best practices for Change, Incident, and Configuration Management.
- Standardize deployment playbooks and rollback procedures.

Tool Administration & Governance

- Utilize and configure enterprise tools (ServiceNow, Jira, Azure DevOps, Rally)



to track development and operational readiness.
- Map work items from Agile tools (Jira/Rally) to Change Requests in ServiceNow.
- Generate release metrics, deployment dashboards, and post-mortems for leadership.

Required Skills and Qualifications

- Experience: 6+ years of experience in Release Management, Change Management, or a DevOps environment.
- Tooling Expertise:
- Proficient in ServiceNow for ITSM and Change Management.
- Hands-on experience with Agile tracking tools like Jira, Azure DevOps (Boards), or Rally.
- CI/CD Knowledge: Deep conceptual understanding of pipeline automation (e.g., Azure Pipelines, Jenkins, GitLab CI) and automated gates.
- Frameworks: Robust alignment with ITIL processes (ITIL Certification is a major plus).
- Communication: Exceptional negotiation and communication skills to manage conflict and coordinate across cross-functional tech teams.

📌 Release Manager (India)
🏢 TCS
📍 India