Job Type: Full-time

About EDTEDT (Everyday Design & Technology) is looking for a dedicated and customer-focused Customer Experience Executive to join our team.At EDT, we believe that exceptional customer service starts with respecting and empowering our employees. We offer a qualified, disciplined, and supportive work environment where individuals are encouraged to learn, grow, and take ownership of their responsibilities.Key ResponsibilitiesResolve customer queries through Email, Phone Calls, WhatsApp, and Social Media in a professional and empathetic manner.Provide live product demonstrations to customers and guide them through product features, usage, and troubleshooting.Prepare and maintain accurate records of all customer tickets and interactions.Reach out to abandoned checkout customers to understand their concerns and reasons for not completing their purchase.Ensure regular and timely follow-ups on all open and pending customer tickets until closure.Prepare weekly and monthly reports on customer queries, trends, and key observations.Coordinate end-to-end with the Customer Experience, Product, and Logistics teams to ensure smooth and timely resolution of customer issues.Maintain a high standard of communication, professionalism, ownership,



and problem-solving across all customer interactions.Required Skills & CompetenciesStrong verbal and written communication skills.Good problem-solving and analytical thinking abilities.Customer-centric mindset with strong attention to detail.Ability to manage multiple tasks and follow up effectively.Basic understanding of customer support tools and reporting; training will be provided where required.Ability to work collaboratively with cross-functional teams.Strong sense of ownership and willingness to learn.Experience0–2 years of work experience in customer service, customer support, customer experience, or a related role.Freshers are welcome to apply if they have strong communication skills, the right attitude, and a willingness to learn.QualificationsGraduate in any discipline preferred.Qualification requirements are flexible and can be discussed based on the candidate’s skills and experience.Work DetailsEmployment Type: Full-timeExperience: 0–2 yearsWorking Hours: 10:00 AM to 7:00 PMWorking Days: Monday to SaturdayWork Location: Kamala Mills, Lower Parel, MumbaiBudget: INR 3.5 - 4.0 LPAWhy Join EDT?Professional, respectful, and supportive work cultureClear processes and structured learningOpportunity to work with a growing consumer-focused brandOpportunity to work closely with Product, Logistics, and other cross-functional teamsA culture that values both customer satisfaction and employee well-beingOpportunity to take ownership and grow with the company

📌 Customer Experience Executive (India)
🏢 EDT
📍 India