Job Type: Full-time

# Senior Sales Executive – Inbound Sales**Company:** ELO House**Location:** Chennai**Employment Type:** Full-Time**Department:** Reservations & Sales## About ELO HouseELO House is an extended-stay housing platform helping customers find fully furnished homes for stays ranging from **7 days to several months**.We are looking for a highly motivated **Senior Sales Executive – Inbound Sales** who can convert qualified customer enquiries into confirmed bookings through effective communication, understanding customer requirements, disciplined follow-up, and strong closing skills.## Role OverviewThis is an **inbound sales and conversion role**.You will handle customers who have already expressed interest through our website, calls, WhatsApp, advertisements, and other channels.Your primary responsibility is easy:**Understand the customer's requirement, recommend the right property, follow up effectively, and close the booking.**This is not a cold-calling role.## Key Responsibilities* Handle inbound customer enquiries through phone, WhatsApp, website and other channels.* Contact new enquiries quickly and understand their exact accommodation requirements.* Qualify customers based on location, dates, duration, guest count, property type and budget.* Recommend suitable furnished homes from available inventory.* Explain property features, pricing, deposits, amenities and booking terms clearly.* Follow up systematically with prospective customers until closure.* Handle customer objections related to pricing, location,



property suitability and availability.* Negotiate within approved pricing guidelines to maximize booking conversion.* Coordinate with the Reservations and Property teams for availability and property confirmation.* Arrange property visits when required and actively follow up after visits.* Maintain accurate customer information, follow-ups and sales status in the company's CRM/database.* Ensure no qualified enquiry is missed or left unattended.* Maintain professional communication throughout the customer journey.* Identify recurring reasons for lost bookings and report them to management.* Work towards individual and team revenue and conversion targets.## Key Performance Indicators (KPIs)Performance will be measured primarily on **output and conversion**, including:* Booking conversion rate* Revenue generated* Number of confirmed bookings* Qualified lead-to-booking conversion* Response time to new enquiries* Follow-up completion rate* Property visit-to-booking conversion* Lead ageing and pending enquiries* CRM/database discipline* Customer experience and communication quality## Who We're Looking For* 2–5+ years of experience in inbound sales, inside sales, reservations, hospitality, real estate, travel,



accommodation or similar customer-facing sales roles.* Strong ability to understand customer requirements and close sales.* Excellent verbal communication and negotiation skills.* Strong follow-up discipline.* Comfortable working with sales targets and measurable KPIs.* Ability to handle multiple enquiries simultaneously without losing follow-ups.* Comfortable using CRM systems, WhatsApp and digital sales tools.* Strong problem-solving ability and customer orientation.* Candidates with experience in hospitality, serviced apartments, hotels, travel, real estate or rental businesses will have an advantage.## What We ValueWe are looking for someone who demonstrates:**Ownership** — Takes responsibility for every assigned enquiry.**Speed** — Responds quickly and keeps the sales process moving.**Persistence** — Follows up intelligently without waiting for customers to return.**Customer Understanding** — Identifies what the customer actually needs rather than simply pushing available inventory.**Commercial Thinking** — Understands pricing, negotiation, conversion and revenue.**Output Orientation** — Measures success through bookings and revenue, not merely calls or messages.## Compensation**Fixed Salary + Performance Incentives**Performance incentives will be linked to measurable outcomes such as booking conversion, revenue achievement and individual sales targets.High performers will have significant opportunities for increased responsibility and career growth.## Ideal CandidateYou may be a strong fit if you can confidently say:**“Give me qualified inbound enquiries, suitable inventory and clear pricing. I will take ownership of the customer journey and work towards converting those opportunities into revenue.”**

📌 Senior Sales Executive (India)
🏢 ELO House
📍 India