Job Purpose: this section helps you understand the business and provides high level summary of the role The Head of Transitions is a strategic and leadership role responsible for owning, managing and improving the transition methodology for the firm. This role will be responsible for driving the organization's strategy towards work transitions and enabling the wider organization to deliver the resulting change effectively. The Head of Transitions role will require robust alignment with the Enterprise and close partnership with the Business Units, Risk, Technology and other functions to deliver the required impact. It will also require development of productized services to deliver value across the transition management lifecycle. This role reports into Head of PGS Process Excellence and will be part of the overall PGS Transformation function.

Essential Deliverables

- Support and develop transition strategy agenda for PGS.
- Develop, mature and execute the process transition methodologies, frameworks, practices within PGS for broader businesses and Enterprise.
- Enable PGS organization by developing self-serving toolkits and playbooks, such that they can deliver change on their own.
- Communicate and interact with all departments and operating groups to understand business needs and to refine transition methodology, as necessary.
- Ability to perform quality audits to ensure use of the methodology is aligned and to identify areas of improvement.
- Needs to have advanced hands-on experience as a transition leader and as a subject matter expert with knowledge of associated methodologies and techniques to address both business operations as well as agile IT work intake.
- Understands external trends, industry standards and adopts practices to help PGS to enable the Enterprise to realize the full potential of work transitions.
- Identify areas of improvement within PGS Process Excellence team and wider PGS Transformation to enhance the value proposition.




- Implement process to manage work transitions effectively and efficiently.
- Establish a control framework to build auditability of such work movements.
- Drive efficiency, effectiveness, and productivity.
- Build strong mechanisms to track value derived from the transition initiatives for business and stakeholders, both qualitative and quantitative.
- Ability to build governance practices and principles to support business service delivery, manage escalations, and incident management.
- Develop deep understanding of PGS service value proposition to help enterprise partners leverage service based on the need.
- Display commercial mindset and leadership maturity around harnessing support through influence and building relationships.
- Stay updated on industry trends, market conditions, and competitors to better serve clients.
- Understand and represent Principal code of conduct, core values, leadership expectations and stay guided by them while making decisions, leading teams, partnering, and coaching to build strong succession.
- Skilled in managing global stakeholders in varying maturities across geographies and navigate the global matrix organization through listening, collaboration, and influence.
- Drive culture of high performance and inclusiveness, process improvement and transformation to drive value and optimization.
- Significant people management and partnership capability, be able to build, lead and manage an aspiring team of highly skilled and tenured staff.
- Build and foster an environment of transparency.




- Encourage experimentation, continuous learning among staff.
- Build talent and succession plans for key roles.

Leadership at Principal

As a leader at Principal, you're responsible for activating our strategy, meeting evolving customer needs, and creating an inclusive culture. Our Leadership Expectations are our guide to the standards expected from all our leaders. Our leaders need to be positive brand ambassadors of our core values and purpose. They need to understand our code of conduct and know the responsibility to comply. They stay respectful of diversity and differences and work towards building inclusive teams and partnerships.

Reporting Relationships

This job reports to: PGS Head of Process Excellence

Direct Reports: Transition practitioners

Flexibility Option and Base Location

Flexibility Option for the role: Hybrid, 3 days in office

Base Location: Pune, India

Qualifications

Qualifications- Certifications- Relevant Work Experience:

Preferred educational background: Bachelor's/master's degree. Advanced studies/certifications in Project Management and Process Improvement. Strong hands-on experience as a Project Manager, Process Excellence practitioner / leader and a subject matter expert. Deep knowledge of PMBOK, Six Sigma, Lean, Kaizen, etc. Total years of industry experience: Minimum of 15 years+ professional experience as a Transition Project Manager or in a similar role, preferably with BFSI international GCCs or service providers. Prior experience of Insurance or claims will be highly preferable. We seek a seasoned Transitions leader who has led similar capabilities in global environments.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Manager - Transitions (Pune)
🏢 Principal Financial Group
📍 Pune