Role & responsibilities

- Handle Patient Inquiries:
Respond to incoming calls regarding appointments, services, test results, doctor availability, and general hospital information.
- Appointment Scheduling & Coordination:
Book, confirm, reschedule, or cancel patient appointments across departments like OPD, diagnostics, or surgery, using hospital management software.
- Provide Accurate Information:
Offer patients and families clear, up-to-date information about hospital facilities, procedures, admission processes, visiting hours, and insurance tie-ups.
- Emergency Call Handling:
Quickly and calmly route emergency calls to the appropriate medical or emergency response teams following hospital protocols.
- Maintain Patient Records:
Accurately update and retrieve patient information from the hospital information system (HIS), ensuring data privacy and confidentiality.
- Coordinate with Hospital Departments:
Liaise with doctors,



nursing staff, labs, and billing departments to provide patients with coordinated support and timely information.
- Follow-Up with Patients:
Make outbound calls for appointment reminders, follow-up care, test result notifications, feedback collection, and patient satisfaction surveys.
- Manage Complaints and Escalations:
Listen empathetically to patient concerns, resolve basic issues, and escalate more reliable matters to supervisors or the appropriate departments.

Ensure Compliance and Confidentiality:
Adhere to hospital policies, data protection laws (like HIPAA or local regulations), and ethical standards while handling patient information.

Preferred candidate profile

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📌 Executive - Call center (Greater Noida)
🏢 Sharda University
📍 Greater Noida