- Design, develop, test, deploy, and maintain ITSM solutions on ServiceNow platform to meet business requirements.
- Collaborate with cross-functional teams to identify process improvements and implement changes using CSM tools.
- Provide technical guidance to customers on ServiceNow implementation best practices and troubleshoot issues related to ITSM processes.
- Develop custom scripts and integrations using scripting languages such as JavaScript or Python.
Job Requirements :
- 6.5-10 years of experience in IT services & consulting industry with expertise in ITSM (ServiceNow) development.
- Robust understanding of Customer Service Management (CSM) principles and its application in an enterprise environment.
- Proficiency in developing custom workflows, business rules, and integrations using ServiceNow platform.